For urgent medical supplies please call 1800 549 745.
For urgent medical supplies please call 1800 549 745.
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Returns & Refund Policy

Please carefully choose your items when purchasing from The Profile Shop.

You may return goods to The Profie Shop within 7 days for a refund excluding freight or delivery costs, however the return of the goods is your responsibility unless there is a major failure with the goods.

Medical goods that have been opened or used, or stored inapproprately (criteria as written on goods) will not be accepted for return, unless the product is queried faulty/damaged and a return or refund is warranted.

Due to handling safety, hygiene and health concerns no returns for the following goods will be accepted:

  • Catheters

  • Catheter Valves

  • Urine Draniage Accessories

  • Pelvic Floor Rehabilitation Appliances

Please do not return any goods without consulting our team on the appropriate packaging and receiving a consigned number. 

If you have any queries regarding your order please call our Service Team on 1800 549 745.